FAQS
Frequently Asked Questions (FAQs)
Welcome to AquaCruze! Below you’ll find answers to the most common questions from our customers. If you need further assistance, feel free to contact us at aquacruze@homekk.shop.
💧 Ordering & Payment
Q: How can I place an order?
A: Simply browse our store, choose your product, and click “Add to Cart.” Then follow the checkout steps to complete your purchase.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and other secure payment methods at checkout.
Q: Can I cancel or change my order after placing it?
A: If your order hasn’t been processed or shipped, we can cancel or modify it. Contact us as soon as possible at aquacruze@homekk.shop.
🚚 Shipping & Delivery
Q: Where do you ship?
A: We ship across France, the EU, the USA, and many other international destinations.
Q: How long does delivery take?
A: France: 2–4 business days
EU: 3–7 business days
USA/International: 5–10 business days
Q: How can I track my order?
A: You’ll receive a shipping confirmation with a tracking link once your order is dispatched.
🔄 Returns & Refunds
Q: Can I return a product?
A: Yes, you can return unused items within 14 days of delivery. Please read our Return & Refund Policy for full details.
Q: Who pays for return shipping?
A: The customer is responsible for return shipping costs unless the item is defective or incorrect.
Q: How long does a refund take?
A: Once we receive and inspect the returned item, your refund will be processed within 5–10 business days.
🌊 Product Information
Q: Are your Seabob-style products waterproof and safe?
A: Yes! All our electric water products are tested for safety and water resistance. Always follow the safety instructions provided with your product.
Q: Do you offer warranties?
A: Most products come with a standard manufacturer warranty. For more details, check the product page or contact us.
🛠️ Support & Contact
Q: I need help with my order. What should I do?
A: Please contact us at:
📧 aquacruze@homekk.shop
📞 +33 7 54 15 65 87
Q: Can I visit your location?
A: We are currently an online-only store. Our registered address is:
167-141 Rue des Acacias, 17940 Rivedoux-Plage, France